{"id":19089,"date":"2023-07-20T21:52:53","date_gmt":"2023-07-20T21:52:53","guid":{"rendered":"https:\/\/orionhealth.com\/?p=19089"},"modified":"2024-11-18T22:08:17","modified_gmt":"2024-11-18T22:08:17","slug":"engaging-with-scotlands-nhs-whats-coming-from-orion-health","status":"publish","type":"post","link":"http:\/\/orionhealth.com\/ca\/blog\/engaging-with-scotlands-nhs-whats-coming-from-orion-health\/","title":{"rendered":"Engaging with Scotland\u2019s NHS: What\u2019s coming from Orion Health"},"content":{"rendered":"\n<p><strong>Delegates from Scotland\u2019s health boards gathered at the Orion Health Scotland Customer<br>Conference in June 2023 to discuss their priorities and hear about new and upcoming<br>developments. Here\u2019s a recap on the hot topics that emerged and what customers can<br>expect.<\/strong><\/p>\n\n\n\n<p>With 150,000 of its health and care professionals using Orion Health technology, Scotland is home<br>to some of the largest and most established deployments anywhere in the world, delegates at the<br>June 2023 customer conference heard.<\/p>\n\n\n\n<p>Representatives from health boards gathered at the event in Glasgow to engage on priorities that<br>matter to them, and to hear first-hand about Orion Health\u2019s plans for innovation and helping<br>Scotland\u2019s NHS, and wider health and care sector, to make more from digital care records and other<br>technologies into the future.<\/p>\n\n\n\n<p>Here are five of the key themes that emerged:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"#Cloud\">Cloud to mean faster adoption of innovation<\/a><\/li>\n\n\n\n<li><a href=\"#Portals\">Developing portals: Taking Digital Care Records to the next level.<\/a><\/li>\n\n\n\n<li><a href=\"#Medicines\">Medicines management across settings: for clinical teams and patients<\/a><\/li>\n\n\n\n<li><a href=\"#DFD\">Digital Front Doors<\/a><\/li>\n\n\n\n<li><a href=\"#Pace\">Pace: A plan with every health board<\/a><\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"Cloud\">Cloud to mean faster adoption of innovation<\/h4>\n\n\n\n<p>\u201cOrion Health is a cloud-first organisation and we are determined to help customers shift to the<br>cloud and realise the benefits of cloud economics,\u201d said Mark Hindle, vice president for UK &amp;<br>Ireland at Orion Health.<\/p>\n\n\n\n<p>Moving to the cloud will help customers access and adopt new products more quickly, the conference heard.<\/p>\n\n\n\n<p>Frazer Smythe, principal solution architect for Orion Health, said: \u201cIt makes it simpler for our<br>deployment teams to be able to provide you with additional functionality or capabilities. Automated<br>deployment tooling means deployment speed is much improved; we get much more repeatable,<br>accurate changes to our configuration.\u201d<\/p>\n\n\n\n<p>Orion Health, which partners with AWS as its cloud provider, has found cloud can also be key for<br>the \u201cspeed of innovation\u201d, Smythe added, allowing the company to more easily use its teams \u201cdo<br>multiple things at the same time.\u201d<\/p>\n\n\n\n<p>And for customers, immediate opportunities to standardise deployment now present a significant<br>opportunity, delegates heard.<\/p>\n\n\n\n<p>\u201cSolutions across Scotland have built up out of necessity, from solving problems in front of us at the<br>time and developing solutions incrementally,\u201d said Smythe. \u201cWe are moving towards the 80\/20 rule.<br>Those common problems we see across all of our customers \u2013 we want to solve those problems<br>once and make that configuration available to everyone.\u201d<\/p>\n\n\n\n<p>This would also allow more time to be spent on customer priorities, rather than investing resources<br>repeatedly addressing routine deployment processes. Smythe said: \u201cI\u2019ve spent a lot of time over the<br>years having conversations about what a patient search should look like. We have been doing that<br>with every customer on every deployment. That is not solving the big challenges our customers<br>have.<\/p>\n\n\n\n<p>\u201cWe want a standard. That is not something set in stone. But it is about making productive use of<br>everyone\u2019s time and solving interesting challenges in front of us. This is about shared development<br>\u2013 solving those problems once and sharing those solutions, so everyone has access to innovations<br>and changes.\u201d<\/p>\n\n\n\n<p>Customers can also expect additional security benefits from moving to the cloud, the conference<br>heard, opening opportunities to make data accessible to new settings. For example, security<br>benefits in the cloud \u201ccan speed up adoption in new environments such as care homes\u201d, said<br>Smythe.<br><\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"Portals\">Developing portals: Taking Digital Care Records to the next level.<\/h4>\n\n\n\n<p>Some 3.5 million patient records are now connected in Scotland through Orion Health\u2019s Amadeus Digital Care Record technology. Now more is coming to help customers benefit from the latest tools available,<br>delegates heard.<\/p>\n\n\n\n<p>Ben Wilson, product solution director for Orion Health, explained that standards are one important<br>part of this. Work has been ongoing to integrate important PRSB standards into Orion Health\u2019s<br>Digital Care Record. Some of these standards, such as the Core Information Standard, will help to<br>define appropriate fields, so that the right data can be captured and shared.<\/p>\n\n\n\n<p>Others, including the adoption of a document indexing standard, are expected to save time for busy<br>healthcare professionals in finding documents. \u201cThis will allow us to define a way to bring<br>documents into our system from multiple different sources, and provide a structured index so a<br>clinician knows exactly where to find a document,\u201d said Wilson. \u201cWe have embedded this in our<br>solution.\u201d<\/p>\n\n\n\n<p>A new portal dashboard, the latest interface for the clinical portal, is another important development,<br>now available through the latest version of Orion Health\u2019s software. This enables summary<br>information to be \u201ceasily accessible and digestible,\u201d said Wilson. \u201cIt uses a responsive display, so it<br>will fit to the form factor of the device you are using.\u201d<\/p>\n\n\n\n<p>Orion Health has also invested substantial time in creating standardised components, designed to<br>optimise the user experience, which delegates heard were working well where they had been<br>deployed around the world. For example, standard panels had been developed for events,<br>appointments, disabilities, problems, diagnoses, allergies and alerts. In Scotland current<br>deployments varied. \u201cWhen you go into the patient summary it is the same data, but displayed very<br>differently [in different boards],\u201d said Wilson. \u201cWe would encourage consolidation on these views in<br>Scotland.\u201d This would reduce the need for repetition in design thinking.<\/p>\n\n\n\n<p>New functionality is now available, aimed to reduce clicks, to allow multiple screens of information to<br>be seen side by side, and to make it easier for users in more care environments to access the<br>Digital Care Record.<\/p>\n\n\n\n<p>\u201cWe are working with care home system providers to develop context launch, so users can launch<br>without the need to type in a username and password,\u201d said Wilson.<\/p>\n\n\n\n<p>Customers were encouraged to upgrade to the latest version to access available developments, but<br>this would not require an immediate replacement of everything in existing systems that had been<br>built over a decade, said Wilson. \u201cWhy not start smaller, get a new view in place, and evolve from<br>there.\u201d Immediate gains could be made in areas like medicines management, he added.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"Medicines\">Medicines management across settings: for clinical teams and patients<\/h4>\n\n\n\n<p>In bringing together clinical data as a single source of truth, Scotland already represents the biggest<br>footprint in the world for the Orion Health\u2019s Amadeus Medicines Immediate Discharge Letter solution, which has been helping to consolidate information as patients move around the healthcare ecosystem,<br>Orion Health Medicines product director Aaron Jackson told the conference.<\/p>\n\n\n\n<p>This is \u201caround safe transfers of care in and out of hospital\u201d, he said. \u201cSome of the riskiest elements<br>are managing medications and allergies. When the patient turns up in the emergency department, we are trying to safely support the transition of the patient into the hospital and safely out at the<br>other end.\u201d<\/p>\n\n\n\n<p>A core part of the capability in is integration. Information is bought in to Orion Health\u2019s solutions<br>from the GP record, and HEPMA \u2013 the Hospital Electronic Prescribing and Medicine Administration<br>system \u2013 so that information also \u201cmoves back to GP land\u201d, explained Jackson.<\/p>\n\n\n\n<p>With developments in Orion Health\u2019s Amadeus Medicines Viewer product to reduce clicks, save users time, introduce workflow dashboards, and create consolidated views in shared records to leverage data<br>from different settings as well as from patients and families, \u201cwe are continuing to invest in the<br>product to make it increasingly safe and efficient to get the patient out of the door of busy hospitals,\u201d<br>said Jackson.<\/p>\n\n\n\n<p>Patient access to medicines management has also been a key consideration through the recent<br>development of a MyMeds app.<\/p>\n\n\n\n<p>\u201cSome patients have very complex medication needs \u2013 including Orion Health\u2019s founder and chief<br>executive Ian McCrae, who suddenly needed to manage a massive list of medications,\u201d said<br>Jackson. \u201cHe had all the challenges of bouncing between specialists, GPs and hospitals. This was<br>the catalyst for our MyMeds app. We have already released our first cut of the app.\u201d<\/p>\n\n\n\n<p>At present MyMeds is a standalone app, allowing users to enter medicines and manage their<br>schedule. \u201cThe next step is to integrate this with our consolidated view, so the patient can view as<br>part of our consolidated patient record,\u201d said Jackson. \u201cWhen this is connected to the Digital Care<br>Record we expect to see the real benefit. If the patient has the record in their pocket when they turn<br>up to A&amp;E, that can help to solve a lot of challenges, not to mention to be able to self-manage.\u201d<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"DFD\">Digital Front Doors<\/h4>\n\n\n\n<p>Patient engagement with their health and data is receiving wider attention from Orion Health.<br>Scotland\u2019s Digital Health and Care Strategy sets out a requirement for a new Digital Front Door.<br>Excitement from the conference on what is anticipated to be the \u201cnext big leap forward\u201d in digital<br>health for patients, led to questions around what this would look like and how to develop a business<br>case. <\/p>\n\n\n\n<p>Find out more on the discussion in our <a href=\"https:\/\/orionhealth.com\/blog\/dfd-the-next-big-thing-for-nhs-patient-engagement\/\" target=\"_blank\" rel=\"noreferrer noopener\">dedicated Digital Front Door write-up.<\/a><br><\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"Pace\">Pace: A plan with every health board<\/h4>\n\n\n\n<p>Colin Gray, Orion Health\u2019s vice president for EMEA services, told the event that the UK represented<br>\u201cone of the most mature customer bases we have\u201d, and that \u201cScotland is a key part\u201d. \u201cWe have been<br>here for a substantial amount of time, and we plan to be here for a substantial amount of time<br>further,\u201d he said. \u201cIt is really important to us to drive success forward in Scotland.\u201d<\/p>\n\n\n\n<p>Health boards can now expect personalised plans from Orion Health, to help to put new<br>opportunities into practice, the conference heard.<\/p>\n\n\n\n<p>\u201cWe will give each customer a line-of-sight plan, that covers where you are, where you want to be,<br>and how you will get there,\u201d said Mark Hindle.<\/p>\n\n\n\n<p>With plans expected following one-to-one meetings with each board, customers speaking from the<br>floor said this would be very useful.<\/p>\n\n\n\n<p>\u201cThe Orion Health team has listened to customers, and has developed its delivery model in<br>Scotland to respond to both long term strategic and immediate tactical requirements,\u201d said Hindle.<\/p>\n\n\n\n<p>\u201cMy challenge to the team is to articulate complex situations into a simple, accessible plan that lets<br>customers make informed decisions.<\/p>\n\n\n\n<p>\u201cFor anyone that wants to accelerate those conversations, we will be present and we will find a way.<br>We are leading our Scottish efforts from within Scotland.\u201d<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/orionhealth.com\/videos\/orion-health-scotland-customer-conference-2023\/\" target=\"_blank\" rel=\"noreferrer noopener\">Watch the conferences highlights<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Delegates from Scotland\u2019s health boards gathered at the Orion Health Scotland CustomerConference in June 2023 to discuss their priorities and hear about new and upcomingdevelopments. Here\u2019s a recap on the hot topics that emerged and what customers canexpect. With 150,000 of its health and care professionals using Orion Health technology, Scotland is hometo some of [&hellip;]<\/p>\n","protected":false},"author":35,"featured_media":7711292,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[1],"tags":[252],"region":[25,26,23,24,27,28],"class_list":["post-19089","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-digital-care-record","region-au","region-ca","region-global","region-nz","region-uk","region-us"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Engaging with Scotland\u2019s NHS: What\u2019s coming from Orion Health - Orion Health<\/title>\n<meta name=\"description\" content=\"Delegates from Scotland\u2019s health boards gathered at the Orion Health Scotland CustomerConference in June 2023 to discuss their priorities..\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/orionhealth.com\/ca\/blog\/engaging-with-scotlands-nhs-whats-coming-from-orion-health\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Engaging with Scotland\u2019s NHS: What\u2019s coming from Orion Health - 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