We know that the healthcare industry continues to be rocked\nby the impact of the COVID-19 pandemic. Globally, healthcare providers are\nstrained at every level. <\/p>\n\n\n\n
We also know that some health systems are perceived to\nbe coping more successfully than others. We believe that this is no accident. It\u2019s\ndown to the strength of healthcare providers\u2019 relationships with their vendors,\nand there are two key points.<\/p>\n\n\n\n
Healthcare IT is not one-size-fits-all<\/strong><\/p>\n\n\n\n The first is understanding that what works well in one\nmarket does not necessarily work as well for another. Healthcare IT is not\none-size-fits-all \u2013 it\u2019s key to understand this point if vendors are going to\nprovide value and drive customer satisfaction. <\/p>\n\n\n\n The second is knowing that, with some clever thinking,\nthe opposite can also be true: vendors can leverage what they have learnt from\nother markets to address the unique challenges of the market they are in. <\/p>\n\n\n\n With offices in 13 countries, we\u2019re well placed to\ntalk to these points. Our local teams speak the language of the country they\nare in, in more than a literal sense. They have the inside knowledge to work\neffectively within their country\u2019s legislative and jurisdictional frameworks,\nwhich is crucial. <\/p>\n\n\n\n We leverage global learning and apply it to local\nmarkets<\/strong><\/p>\n\n\n\n For example, our US-based support and implementation\nteams are well-schooled on the 21st<\/sup> Century Cures Act, and the\nlong-awaited regulations about interoperability, patient access and the ONC\nrule. These rules state that healthcare IT vendors in the US are now required\nto develop FHIR APIs to provide third-party connections in order to facilitate\ninteroperability and avoid information blocking.<\/p>\n\n\n\n Our account executives and customer success managers\nare already working with our customers to ensure they meet these regulations well\nahead of the recommended timeframe. <\/p>\n\n\n\n We offer \u2018chase the sun\u2019 support and development<\/strong><\/p>\n\n\n\n While our local boots on the ground provide proactive\nservice and specific legislative knowledge, our global teams are always\navailable to provide support. Being a global company headquartered in New\nZealand means that we\u2019re able to provide 24\/7, \u2018chase the sun\u2019 support and\ndevelopment. <\/p>\n\n\n\n Keen to\nunderstand more about how we can leverage our global knowledge to meet your\nneeds?<\/p>\n\n\n\n