Brockville General Hospital uses Rhapsody Integration Engine to seamlessly share data with authorised healthcare providers. 

The Customer 

Brockville General Hospital (BGH) is a three-site community hospital located 85 kilometres east of Kingston, Ontario that serves a catchment area of 66,000 residents, including a mix of rural and smaller urban communities, and a referral area of up to 125,000 people.

Together, the sites employ more than 900 staff members and offers full acute care services, including emergency and intensive care; medical/surgical care; obstetrical care; ambulatory clinics; day surgery; ECG; stress testing; radiology; ultrasound, an Ontario Breast Screening Clinic; complex/palliative care; and rehabilitation.

The Challenge

Prior to implementing Orion Health’sTM RhapsodyTM Integration Engine in May 2011, sharing information among healthcare providers within the Brockville General Hospital community was conducted manually. There was no electronic integration between the hospital and Family Health Team practices (family physicians) in terms of sharing reports which is the main focus of their current integration project. What this meant was that a patient would meet with the physician and would have to run through his or her medical history with the doctor.

If a patient was referred to radiology, for example, the patient’s x-ray results would be printed out, reviewed by someone in the department, and then manually assigned to the practicing physician. The report would then be couriered to the physician’s office where it was then opened and scanned into the existing Electronic Health Record (EHR) system.
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