OntarioMD has been very successful in supporting physicians in the selection, implementation and adoption of electronic medical records (EMRs).

The Customer

Over 14,000 physicians are enrolled in its programs. It has a proven track record of developing and implementing connectivity to EMRs in its applications that enhance the value of certified EMRs. OntarioMD’s next phase will focus on enhanced connectivity (consults, referrals, etc.), and helping physicians optimize their EMR use with practical advice from their clinical peer leads.

The Challenge

Communication between hospitals or specialty clinics and family physicians used to be a challenge in Ontario. Physicians were often unaware their patients were in the hospital or clinic until days or weeks later. Family physicians did not have the most up-to-date information they needed to follow up with patients within the critical 7-day period after discharge. Lack of timely follow-up often led to re-admissions.

Without timely notifications and receipt of patient reports from the hospital or specialty clinic, physicians were not well-equipped to support the transitions and continuity of treatment for patients back in the community. There was also no province-wide solution available that sent medical reports electronically from hospitals and specialty clinics to certified (EMRs). Waiting for family physicians to receive notification and information related to patient discharges from the emergency department or their admission or discharge from an in-patient unit also caused concern for patients. In an age when information is widely shared and tracked, patients had to telephone their family physicians to inform them of their hospitalisation and ask about next steps for treatment.

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