Orion Health Communicate provides reliable and protected communication between patients, healthcare providers and organisations across desktop and electronic medical record (EMR) systems. Users anywhere can quickly send accurate patient information to other healthcare providers or even to the patients themselves.

This reduces the risk of communication errors, ensures that records reach their intended destination and allows received information, including attachments, to be included in a patient’s electronic record instead of being filed as a paper document. Improved communication enables our customers to deliver excellent care coordination and can increase patient engagement while seeking to ensure privacy and confidentiality at all times.

Communicate is a central, community-wide information exchange platform that connects to the national DirectTrust network. Standards-based security is applied so that only the intended recipient can open the message in their secure inbox.

The Benefits of Communicate

  • Direct Secure Messaging (Communicate) is a very simple product to use; it takes no time at all to train a provider ... We rolled it out rather quickly.


    Executive Director, Alaska eHealth Network

  • Direct Secure Messaging (Communicate) was listed as one of the top three differentiators for Orion Health in Chilmark's December 2014 Report.


    2014/15 Clinician Network Management, Market Trends Report

Key Features

  • APIs
  • Public Health Reporting
  • United States Classifications

Other Orion Health solutions, mobile and third-party applications can connect to Communicate via REST APIs. This enables them to leverage the secure messaging functionality in their own solutions.

Public health reporting is an important function that Orion Health Communicate can facilitate. Protected communications providing information around immunisations and syndromic surveillance are examples where Orion Health Communicate is currently being used. Orion Health Communicate can also be utlised for any manner of communication required, from quality reporting, laboratory reporting, transition of care documents and right through to telemedicine.

Orion Health Communicate is a trusted communication solution in the United States. As a fully accredited EHNAC/DirectTrust HISP, users can send and receive messages confidently and reliably to and from any user within the DirectTrust network in the United States. Certifications are an important element when selecting a protected healthcare communication tool. Orion Health Communicate is engaged with Drummond Group for certification of ONC 2015 170.315 (h)(2) Direct Project, Edge Protocol, and XDR/XDM. Communicate can be used for the HISP (H2) in a Base EHR definition.

Interested in learning more about Communicate?