{"id":11201,"date":"2023-01-09T20:29:15","date_gmt":"2023-01-09T20:29:15","guid":{"rendered":"https:\/\/orionhealth.com\/?page_id=11201"},"modified":"2026-03-12T20:59:39","modified_gmt":"2026-03-12T20:59:39","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/orionhealth.com\/ca\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"11201\" class=\"elementor elementor-11201\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-32c9dcd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"32c9dcd\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6be3f30\" data-id=\"6be3f30\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4f6ed9a elementor-widget elementor-widget-heading\" data-id=\"4f6ed9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Our Privacy Statement describes our practices and management of privacy. <\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ac2692 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"3ac2692\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>.elementor-element-3ac2692{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-57a6828 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"57a6828\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-no-translation=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><strong>1. Introduction\u00a0<\/strong><\/h2><p>Orion Health (\u201cwe,\u201d \u201cus,\u201d or \u201cour\u201d) is a global company that designs and operates digital health platforms that enable secure health information exchange, system interoperability, virtual care services, and improved clinical outcomes. Orion Health is part of the HEALWELL AI Inc. group of companies. When we refer to \u201cus\u201d, \u201cwe\u201d or \u201cour\u201d or \u201cOrion Health\u201d we are referring to our New Zealand parent company Orion Health Group Limited and its local subsidiary companies located in the regions we operate in.<\/p><p>This Privacy Policy explains how Orion Health collects, uses, discloses, retains, and protects personal information (\u201cPI\u201d) and personal health information (\u201cPHI\u201d) in connection with:<\/p><ul><li>Orion Health\u2019s digital health platforms and products, and<\/li><li>Orion Health\u2019s public website and related communications<\/li><\/ul><p>Orion Health is committed to protecting the personal information that is held by us.\u00a0<\/p><h2><strong>2. Orion Health\u2019s Role in Processing PI and PHI <\/strong><\/h2><p>In most cases, Orion Health acts as a <strong>business associate,<\/strong> <strong>service provider, agent, or information manager<\/strong> on behalf of healthcare providers, health authorities, or government ministries (each, a \u201ccustodian\u201d). Unless explicitly stated otherwise, Orion Health does not typically act as the health information custodian for patient PHI. Where Orion Health processes patient PHI, it does so:<\/p><ul><li>Under the authority and direction of the applicable custodian<\/li><li>In accordance with contractual arrangements<\/li><li>In compliance with applicable privacy and health information legislation<\/li><\/ul><p>Orion Health does not use patient PHI for independent commercial purposes and does not determine the purposes for which patient PHI is collected.<\/p><h2><strong>3. Orion Health\u2019s Products and Services that Process PHI<\/strong><\/h2><p>Orion Health provides a portfolio of digital health platforms that may process PI and PHI under custodian direction. These include:<\/p><ul><li><strong>Digital Care Record and Clinical Data Platforms &#8211; <\/strong>These platforms support configurable digital care records, shared care records, and consolidated patient views<\/li><li><strong>Interoperability and Integration Platforms &#8211; <\/strong>These systems enable standards-based health information exchange (e.g., HL7, FHIR, APIs) across providers and network<\/li><li><strong>Care Coordination and Engagement &#8211; <\/strong>These platforms support secure communication, care pathways, virtual care, and patient interaction<\/li><li><strong>Analytics and Health Intelligence &#8211;<\/strong> These tools support governed analytics, reporting, research, and population health management, subject to custodian authorization<\/li><\/ul><p>Each Orion Health product processes PI and PHI solely for the purposes described in this policy and under custodian authority.<\/p><h2><strong>4. Information we collect and how we use it<\/strong><\/h2><h3><strong>A. Information related to healthcare providers and authorized users<\/strong><\/h3><p>When healthcare providers, health system partners, or authorized users interact with Orion Health\u2019s website, its health systems or support channels, we may collect:<\/p><ul><li><strong>Account and\u00a0contact\u00a0information:<\/strong>Names, job titles, email addresses, and other\u00a0professional contact\u00a0details provided by\u00a0administrators, clinicians, or support users.\u00a0<\/li><li><strong>Technical and\u00a0usage\u00a0information:<\/strong>System logs, device\u00a0identifiers, and website interaction data (e.g., IP address, browser type)\u00a0are\u00a0collected to\u00a0operate, secure, and improve Orion Health\u2019s digital platforms and support services.<\/li><li>Credentials and access-control information<\/li><li>Communications with Orion Health, including support requests and inquiries<\/li><li>Audit trail and system activity logs<\/li><li>Cookies and analytics data<\/li><\/ul><h4><strong>Orion Health uses\u00a0healthcare provider\u00a0information and\u00a0technical data for the following purposes:<\/strong><strong>\u00a0<\/strong><\/h4><ul><li>Provision and manage user accounts<\/li><li>Authenticate users and control access<\/li><li>Operate and secure Orion Health platforms<\/li><\/ul><ul><li>Conduct website analytics and performance monitoring<\/li><\/ul><ul><li><strong>System support and maintenance:<\/strong>Using limited PI and PHI where necessary, and technical data to provide technical\u00a0assistance, ensure system reliability,\u00a0maintain\u00a0service availability, and address product or service issues.\u00a0<\/li><li><strong>Quality assurance and system improvement:<\/strong>Analyzing de-identified or aggregated data to monitor,\u00a0maintain, and improve the performance, security, and functionality of our platforms and services.\u00a0<\/li><\/ul><h3><strong>B. Information related to patients <\/strong><\/h3><p>Orion Health collects\u00a0PI or PHI\u00a0directly from\u00a0patients\u00a0only\u00a0in limited circumstances.\u00a0Usually, healthcare providers or health system partners may input patient\u00a0PI or PHI\u00a0in\u00a0Orion Health\u2019s\u00a0systems so that we may deliver services on their behalf. Patient\u00a0PI and PHI\u00a0processed by us may include:<\/p><ul><li><strong>EMR PHI:<\/strong>PHI entered,\u00a0maintained, or exchanged through Orion Health\u2019s data-exchange platforms, including demographic details, clinical notes, diagnoses, medications, and treatment outcomes.\u00a0<\/li><li><strong>Program specific PHI:<\/strong>Information collected through\u00a0Ontario Health\u00a0Ministry-directed programs (such as smoking cessation, breastfeeding, or medical\u00a0assistance\u00a0in dying (MAID)), including intake details, patient interactions, and outcomes.\u00a0<\/li><li><strong>Call and Chat related\u00a0Information:<\/strong>Patient or consumer\u00a0PHI\u00a0recorded during call-center, virtual visit, or chat interactions, such as presenting issues, reported symptoms, triage details, or service outcomes.\u00a0\u00a0<\/li><li><strong>Identifiers and Administrative Data:<\/strong>Health card numbers or identifiers, version codes, postal codes, or other identifiers used for reporting, or population-health\u00a0management, or program administration.<\/li><li><strong>Longitudinal care record data aggregated across systems<\/strong><\/li><\/ul><p>All PHI\u00a0processed\u00a0by Orion Health is handled under the direction and authority of\u00a0relevant\u00a0custodians\u00a0or their governing health ministries\u00a0for the following purposes:<\/p><ul><li><strong>Clinical care and coordination:<\/strong>\u00a0Supporting digital health services such as video visits, online triage, and\u00a0contact-center interactions, and enabling care teams to access\u00a0accurate, up-to-date patient PI and PHI to support care delivery and coordination.\u00a0<\/li><\/ul><ul><li><strong>EMR and longitudinal record management:<\/strong>\u00a0Creating,\u00a0maintaining, and\u00a0facilitating\u00a0access to interoperable EMRs and longitudinal health records that support continuity of care and authorized data sharing among authorized healthcare providers.\u00a0<\/li><\/ul><ul><li><strong>Program-Specific Service Delivery:<\/strong>\u00a0Supporting Ontario Health Ministry-directed healthcare programs (such as smoking cessation, breastfeeding, and medical\u00a0assistance\u00a0in dying (MAID)) by enabling clinicians and authorized agents to document, track, and manage patient care and outcomes.\u00a0<\/li><\/ul><ul><li><strong>Public Health and Population Reporting:<\/strong>\u00a0Producing mandatory reports for Ontario Health and the Ontario Ministry of Health, including epidemiological, immunization, and other program-specific outcomes derived from patient personal health information, as required by law.\u00a0<\/li><\/ul><h2><strong>5. Sharing of personal information<\/strong><\/h2><p>Orion Health may share the personal information we collect via our website outside our organisation\u00a0for specific third-party processing. This includes:<\/p><table><tbody><tr><td width=\"94\"><p><strong>Platform<\/strong><\/p><\/td><td width=\"529\"><p><strong>Description<\/strong><\/p><\/td><\/tr><tr><td width=\"94\"><p>HubSpot<\/p><\/td><td width=\"529\"><p>We use Hubspot to manage customer relationships and marketing activities. Information collected through forms and cookies, such as your name, email address, company information, and website interaction data, is stored in Hubspot to facilitate communications, personalise marketing efforts, and analyse campaign performance.<\/p><\/td><\/tr><tr><td width=\"94\"><p>Dealfront<\/p><\/td><td width=\"529\"><p>We use Dealfront to enrich website visitor data. IP addresses collected via website cookies are used to de-anonymise visitors at the company level. This information is integrated with Hubspot to support marketing and sales activities.<\/p><\/td><\/tr><tr><td width=\"94\"><p>Netsuite<\/p><\/td><td width=\"529\"><p>Information submitted through forms, such as inquiries and registration details, may be transferred to NetSuite. This enables us to manage follow-ups, maintain accurate customer records, and streamline operational processes.<\/p><\/td><\/tr><tr><td width=\"94\"><p>Google Ads<\/p><\/td><td width=\"529\"><p>We use Google Ads to promote our services. Cookie and activity data, including information related to website interactions and conversions (such as form submissions), is shared with Google to measure ad performance, create audience segments, and optimise advertising campaigns.<\/p><\/td><\/tr><tr><td width=\"94\"><p>LinkedIn<\/p><\/td><td width=\"529\"><p>We use LinkedIn advertising services to promote relevant content. Cookie and interaction data is shared with LinkedIn to build advertising audiences, track ad conversions, and enhance the performance of our LinkedIn campaigns.<\/p><\/td><\/tr><tr><td width=\"94\"><p>Eventbrite<\/p><\/td><td width=\"529\"><p>When you register for one of our events via Eventbrite and its integrations within our website, the information you provide, including your name, email address, and organisation, is collected to manage event registrations and related communications. This information may also be used to facilitate post-event engagement.\u00a0<\/p><\/td><\/tr><\/tbody><\/table><p>Patient related PI or PHI is disclosed only as necessary to provide contracted services and as authorized by relevant custodians. This includes the following disclosures:<\/p><ul><li><strong>Service delivery and interoperability operations \u2013 <\/strong>Patient PI or PHI is accessed, used, and disclosed solely to provide contracted health IT services, including, data hosting, integration, interoperability exchange, analytics and technical support. Information is exchanged with authorized healthcare providers, payers, and related entities through secure, standards-based frameworks (e.g., HL7, FHIR, APIs) to enable coordinated care, population health management, billing, and other healthcare operations in accordance with custodian instructions, applicable privacy laws and established data use agreements.<\/li><li><strong>Vendors and sub-processors &#8211; <\/strong>Data may be disclosed to vetted third-party service providers that support infrastructure, cloud hosting, security monitoring, analytics, or other operational functions. These providers are contractually bound to confidentiality, security, and data protection obligations consistent with applicable healthcare and privacy regulations.<\/li><li><strong>Legal, Regulatory, and Corporate Requirements \u2013 <\/strong>PI or PHI may be disclosed where required to comply with applicable laws, regulations, court orders, audits, or lawful government requests, and in connection with corporate transactions (e.g., merger, acquisition, restructuring), subject to appropriate safeguards and continuity of data protection obligations.<\/li><\/ul><h2><strong>6. Artificial Intelligence and Analytics<\/strong><\/h2><p>Orion Health platforms may include analytics capabilities that support population health management, care coordination, and health system reporting. Orion Health does not use identifiable patient PHI for independent commercial AI model training unless authorized by the custodian and permitted by law. Healthcare providers remain responsible for clinical decision-making.<\/p><h2><strong>7. Cross-border Data Transfers<\/strong><\/h2><p>Any personal information we collect is held in our third-party marketing supplier\u2019s database located in\u00a0the EU\u2019s Data Centre, as well as Orion Health\u2019s internal systems hosted in New Zealand and\/or the cloud-based applications we use, hosted in other countries. Provider and patient personal information will be accessed by our sales and marketing teams located in our main office in New Zealand and other Orion Health offices around the world for the purposes described in this\u00a0policy. Orion Health ensures that there are adequate privacy and security arrangements in place wherever your information is accessed by way of strict privacy and security obligations in inter-company agreements and in our agreements with third parties.<\/p><h2><strong>8. Data Security <\/strong><\/h2><p>Orion Health actively seeks to maintain the privacy of the information under our control. To prevent unauthorised use, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and administrative procedures to safeguard and secure the information we collect.\u00a0\u00a0<\/p><h2><strong>9. Data Retention\u00a0<\/strong><\/h2><p>Orion Health retains PI and PHI for only as long as necessary to meet\u00a0applicable\u00a0legal,\u00a0regulatory\u00a0and contractual\u00a0obligations. We will stop contacting individuals for marketing purposes if they ask us to, or once they no longer engage with us. From this point we may retain their information in an \u2018unmarketable\u2019 list for the purpose of ensuring we no longer contact them.\u00a0<\/p><h2><strong>10. Children\u2019s Information <\/strong><\/h2><p>Orion Health does not knowingly solicit, collect, or accept any information from or about children via our website. If we become aware that a person submitting personal information through any part of our website is a child, we will delete the information as soon as we discover it and do not use it for any purpose, nor do we disclose it to third parties.\u00a0<\/p><p>Since we do not seek to collect any personal information about children, and we delete any information collected inadvertently as soon as we discover that a child has submitted it, we retain no information about children that could be reviewed or deleted. If a parent requests review or deletion of information about their child before discovering and deleting it, we will honour that request.\u00a0<\/p><h2><strong>11. Your Rights\u00a0<\/strong><\/h2><p>Subject to certain limitations and depending on the\u00a0applicable\u00a0privacy laws,\u00a0providers,\u00a0patients\u00a0and staff, as applicable, have rights under applicable laws to access the personal information that Orion Health holds regarding them, and have it corrected where necessary, subject to some exceptions. Depending on the country patients or providers reside in, they may also have rights to access their personal information in a portable, electronic format, a right to have their personal information erased, a right to know the third parties with whom their personal information has been shared with and\/or a right to object to Orion Health processing their personal information. Individuals also have rights, under applicable laws, to lodge a complaint with the relevant data protection or privacy authorities if they believe Orion Health is not handling their personal information in accordance with the law. For any questions or concerns about Orion Health\u2019s privacy practices or this policy, please contact our Privacy Office at\u00a0<a href=\"mailto:privacy@orionhealth.com\">privacy@orionhealth.com<\/a>.\u00a0<\/p><h2><strong>12. Changes to this Privacy Policy<\/strong><\/h2><p>This policy\u00a0may be updated from time to time. The date of the most recent revisions will appear on our page. If you do not agree to these changes, please do not continue to use our website or to submit personal information to Orion Health via our website.\u00a0<\/p><p><strong>\u00a0March 2026<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Our Privacy Statement describes our practices and management of privacy. Introduction\u00a0 This Privacy Statement applies to Orion Health\u2019s use of personal information provided by you to Orion Health via this website, over the phone, via email or through any other form of communication with Orion Health. It also applies to other personal information about you [&hellip;]<\/p>\n","protected":false},"author":36,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"categories":[],"tags":[],"region":[],"class_list":["post-11201","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Privacy Policy - Orion Health<\/title>\n<meta name=\"description\" content=\"This Privacy Policy describes Orion Health\u2019s use of personal information you provide to Orion Health via this website.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/orionhealth.com\/ca\/privacy-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Privacy Policy - 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