TMC views the patient as a partner in their own health: ‘where patients are partners’. Partnering with the patient is acknowledging the patient’s accountability for their own health, then supporting the patient with systems, tools, education, open communication, and informed choice.

The Customer

The Medical City (TMC) in the Philippines is a tertiary hospital with over forty years experience, serving some 40,000 inpatients and 400,000 outpatients annually. TMC also serves as the hub for a network of satellite outpatient and inpatient clinics and hospitals, regionally, nationally and internationally; delivering a full range of diagnostic and therapeutic services to patients.

The Challenge

Of TMC’s multiple hospitals, inpatient, and outpatient centres located across a wide geographical area, many had varying degrees of operational maturity. Doctors, nurses, and administrative staff across the TMC network often had trouble accessing and sharing patient information. This was leading to lower operational efficiency and clinical effectiveness.

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