Introduction 

This Privacy Policy applies to Orion Health’s use of personal information provided to us in the Europe, Middle East and Africa region (“EMEA”), whether via this website, phone, email, letters or in person. By sending us personal information, we assume you consent to the way we use it described in this Privacy Policy.

Orion Health is committed to protecting your personal information. Whenever you provide us personal information, we will comply with all applicable data protection and privacy laws, including the local implementation of the EU Data Protection Directive 95/46/EC or any replacement laws that apply in your country (these laws are referred to collectively in this Privacy Policy as the "data protection laws").

We also handle personal data on behalf of our customer organisations who have purchased our software solutions, which is covered by separate data protection agreements. Across our business as a whole we will only collect, store, use and disclose personal information in accordance with data protection laws.

This Privacy Policy explains:

  • what personal information Orion Health may collect about you
  • how Orion Health may use your personal information
  • who else may see or use your personal information
  • your rights regarding your personal information

The use of cookies on our website and how you can reject cookies is explained in our Cookies Policy.

Who are we?

Orion Health is a global company that develops software solutions to drive efficiency in healthcare and improve healthcare outcomes. When we refer to ‘’we’’ or ‘’our’’ or ‘’Orion Health’’ we are referring to our New Zealand parent company Orion Health Group Limited or any of its subsidiaries, including those companies carrying out the business of Orion Health in the EMEA region (Orion Health Limited (UKI), Orion Health S.A.S. (France), Orion Health S.L. (Spain) and Orion Health FZ-LLC (Dubai)).

If you have any questions or comments about this Privacy Policy you can write to:

Legal Counsel, EMEA
Orion Health
Level 4, 1 King Street
London W69HR
United Kingdom

Or you can contact us here.

What information will Orion Health collect about me?

While visiting this website, Orion Health may collect personal information about you when you order products or services, make requests, and register to receive materials. The types of personal information collected at these pages may include your name, your company name, address, telephone number, fax number, email address, contact and billing information, depending on what you provide us. Orion Health also uses cookies and collects IP addresses (a number that can uniquely identify a specific computer or other network device on the internet) and other information about devices from visitors to our website. Please see our Cookies Policy for more information.

How will Orion Health use the information it collects about me?

Orion Health may use your personal information for a number of purposes, including:

  • to provide you with our products and services or information about them upon your request
  • to remember your settings during and between visits (your region, for example)
  • to see what you are doing on the website and how often you visit
  • to allow you to share pages with social networks like Facebook
  • to block any disruptive use
  • to perform data analysis and research to improve our website and services

Orion Health may use your information together with other people’s information in anonymised and aggregated form (so that it is not identifiable to you) for marketing and strategic development purposes, and may disclose it to third parties for this purpose. We do not sell or trade your information.

When will Orion Health contact me?

Orion Health may contact you in relation to any service, product, activity or online content you have signed up for in order to ensure that Orion Health can deliver this to you. You will not be contacted unless you request or consent to it, or have filled out a form on this website that contains your email address. You will always be able to opt-out of receiving further emails from us, if you wish to do so.

Will Orion Health share my information with anyone else?

Generally, Orion Health will keep your personal information within our organisation. Sometimes Orion Health uses third party suppliers to collect or process your personal information on our behalf, for the purposes of providing data analytical services and marketing tools. We require these third parties to comply with data protection laws as well as this Privacy Policy when accessing your personal information, and ensure that they do not use your personal information for their own business purposes.

Will my information leave the EMEA region?

Any personal information you provide to us will be held and processed from our head office in New Zealand, and may also be accessed by other Orion Health offices (both in and outside of the EMEA region) to fulfil your request. Orion Health will always ensure that any transfer of your personal information outside of EMEA is subject to appropriate and suitable security safeguards in compliance with data protection laws.

How we protect your information

Orion Health actively seeks to maintain the privacy of our online visitors, and we have constructed and administer this website accordingly. To prevent unauthorised use, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and administrative procedures to safeguard and secure the information we collect.

How long will Orion Health keep my information?

We will only hold your personal information in our systems for as long as is necessary to fulfil the purpose you submitted it for.

Your Rights

You have the right to withdraw consent to us holding or using your personal information at any time. You have the right to correct or erase any of your personal information we hold, and to receive it back. If you wish to exercise any of these rights, please contact us here. You may also contact your local data protection office if you wish to lodge a complaint about the way we handle your personal information.

What if I am under 18?

If you are aged 18 or under, please get your parent/guardian's permission before you provide any personal information to Orion Health. Orion Health does not knowingly solicit, collect, or accept any information from or about children via this website. If we become aware that a person submitting personal information through any part of our website is a child, we delete the information as soon as we discover it and do not use it for any purpose, nor do we disclose it to third parties.

Since we do not seek to collect any personal information about children, and we delete any information collected inadvertently as soon as we discover that a child has submitted it, we typically retain no information about children that could be reviewed or deleted. If a parent requests review or deletion of information about their child before we have discovered and deleted the information, then we will of course honour that request.

Changes to our Privacy Policy

This Privacy Policy may be updated from time to time so you may wish to check it each time you submit personal information to Orion Health. The date of the most recent revisions will appear on this page. If you do not agree to these changes, please do not continue to submit personal information to Orion Health.