As IT systems become critical within health ecosystems, the requirement to continually have access to those systems is essential.
Orion Health Application Managed Services (AMS) provides a proactive support service in addition to our standard support.
Your locally based dedicated AMS team continuously monitor, maintain, upgrade and optimise Orion Health’s software solutions to enhance system performance, stability and availability. Our support engineers will liaise with your IT staff to take proactive action before a problem impacts the service 24 hours a day, every day of the year.
The AMS team will work with you to build specific knowledge of your organisation and solution, following ITIL good practice in Service Management through our change, incident and problem management processes. In addition, a dedicated Service Delivery Manager will work with your team to ensure continuous service improvement.