{"id":18346,"date":"2023-05-30T02:46:20","date_gmt":"2023-05-30T02:46:20","guid":{"rendered":"https:\/\/orionhealth.com\/?p=18346"},"modified":"2026-01-29T19:43:42","modified_gmt":"2026-01-29T19:43:42","slug":"ai-chatbots-in-healthcare","status":"publish","type":"post","link":"https:\/\/orionhealth.com\/nz\/blog\/ai-chatbots-in-healthcare\/","title":{"rendered":"AI chatbots in healthcare: Three ways to save our medical professionals for what they do best"},"content":{"rendered":"

<\/em><\/strong><\/p>\n\n\n\n

A recent study has found<\/a> AI chatbots have been rated as more empathetic to patients\u2019 issues than doctors. In this cross-sectional study, where 195 randomly drawn patient questions were pulled from public social media, chatbot responses were strongly favoured over physicians.<\/p>\n\n\n\n

Technology never tires out, so it makes sense chatbots can simulate empathy when taught to. But they cannot truly understand the emotions or nuances of patient response, meaning they can\u2019t be the only solution we have for treating patients.<\/p>\n\n\n\n

So how do we save healthcare workers for what only people can do? Here are three ways all health systems need to consider:<\/p>\n\n\n\n

1. Bringing data together<\/h4>\n\n\n\n

Data is vital for patient treatment. Unifying data saves time and improves accessibility for healthcare professionals.<\/p>\n\n\n\n

Unifying data all in one place increases accessibility and ensures cleaner handling of patient information, whether it passes through fewer hands or means that every clinician who interacts with a patient is looking at the exact same, up-to-date information.<\/p>\n\n\n\n

A data lake is specifically designed to process, store and manage large sums of data \u2013 whether it be structured, semi-structured or unstructured. It ensures information is unified and can be used to its full advantage.<\/p>\n\n\n\n

There is a huge amount of data not being utilised to its full potential across health systems, adding to the admin burden of frontline healthcare workers.<\/p>\n\n\n\n

Modern Health Intelligence Platforms are increasingly designed with machine learning and Natural Language Processing capabilities to unify data and support clinical decision-making. By transforming disparate health information into actionable insights, these platforms help clinicians access a comprehensive view of the patient and assist them in delivering informed, timely care.<\/p>\n\n\n\n

2. Making it all connect<\/h4>\n\n\n\n

Interoperability is when different systems, devices, applications, or products work together in a coordinated way without end-user input. Interoperability is a vital component in maximizing productivity in healthcare.<\/p>\n\n\n\n

When acquiring new technology, healthcare decision-makers need to ensure it\u2019s capable of fitting easily into the environment it will be used in. Not doing this runs the risk of developing systems that hinder frontline clinicians rather than helping them.<\/p>\n\n\n\n

Scalability is key to ensuring technology fits seamlessly in its environment. A purpose-built scalable interoperability platform like Orion Health\u2019s Unified Healthcare Platform, which encompasses the Amadeus Digital Care Record<\/a> and Virtuoso Digital Front Door<\/a>, has the unique advantage of being specifically made for healthcare.<\/p>\n\n\n\n

Unlike many other players in the health data space, Orion Health has over 30 years of clinical experience to draw from. This means we understand how to connect disparate healthcare systems to save clinicians\u2019 time.<\/p>\n\n\n\n

3. Empowering people to take control of their own healthcare journey<\/h4>\n\n\n\n

To free up healthcare workers, we need to empower patients to take control of their own healthcare.
Empowering people to access and engage with their own healthcare when and where they want improves the healthcare experience for both clinicians and patients. But to do this, healthcare systems need the right tools.<\/p>\n\n\n\n

These tools have inclusivity and equity as the focal point of their design.<\/p>\n\n\n\n

By leveraging and integrating new and existing technologies through our Digital Front Door<\/a>, organisations are better equipped to manage demand, and patients have the tools to understand their own health. This, in turn, reduces the demand for healthcare services, streamlines admission processes and redefines people\u2019s healthcare experiences.<\/p>\n\n\n\n

When we harness the best in technology, we create outcomes that better us all. With the right tools in place built by people who understand health, frontline health workers can do the jobs only people can do.<\/p>\n\n\n\n

\n
Contact us<\/a><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"

A recent study has found AI chatbots have been rated as more empathetic to patients\u2019 issues than doctors. In this cross-sectional study, where 195 randomly drawn patient questions were pulled from public social media, chatbot responses were strongly favoured over physicians. Technology never tires out, so it makes sense chatbots can simulate empathy when taught […]<\/p>\n","protected":false},"author":35,"featured_media":7711716,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[1],"tags":[274,96,44],"region":[25,26,23,24,27,28],"class_list":["post-18346","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-ai-in-healthcare","tag-interoperability","tag-population-health-management","region-au","region-ca","region-global","region-nz","region-uk","region-us"],"yoast_head":"\nAI Chatbots in Healthcare: Saving Doctors for What They Do Best - Orion Health<\/title>\n<meta name=\"description\" content=\"Discover how AI chatbots can support healthcare by enhancing empathy and efficiency, allowing professionals to focus on human-centred care.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/orionhealth.com\/nz\/blog\/ai-chatbots-in-healthcare\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AI Chatbots in Healthcare: Saving Doctors for What They Do Best - 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