{"id":229036,"date":"2023-10-26T20:37:12","date_gmt":"2023-10-26T20:37:12","guid":{"rendered":"https:\/\/orionhealth.com\/?p=229036"},"modified":"2025-03-28T00:54:42","modified_gmt":"2025-03-28T00:54:42","slug":"orchestrating-the-new-world-of-ai-in-healthcare","status":"publish","type":"post","link":"https:\/\/orionhealth.com\/nz\/blog\/orchestrating-the-new-world-of-ai-in-healthcare\/","title":{"rendered":"Applying AI at Scale: Insights from Orion Health\u2019s 2023 Customer Conference"},"content":{"rendered":"\n<p><strong>Orion Health\u2019s UK and Ireland Customer Conference 2023 focused on the future potential and immediate, practical application of AI to healthcare.<\/strong><\/p>\n\n\n\n<p>Orion Health\u2019s UK and Ireland Customer Conference 2023 opened with a breakfast discussion about \u201cmind-blowing tech\u201d led by <a href=\"https:\/\/www.linkedin.com\/in\/raphael-olaiya-15627b82\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Dr Raphael Olaiya<\/a>. The GP, researcher, and thought leader has a particular interest in virtual reality and AI, but he argued that \u201cmind-blowing\u201d technology isn\u2019t about futuristic thinking; it\u2019s about scale and application.<\/p>\n\n\n\n<p>\u201cA lot of research is focused on ideas that are not applicable to the masses, but to the few people who can afford it,\u201d he said. \u201cWe see a lot of technology that has been around for years that has not been scaled, because while the technology itself might be fine, it can\u2019t be applied where it is needed.\u201d<\/p>\n\n\n\n<p>With this in mind, Dr Olaiya\u2019s list of \u201cmonumental\u201d technologies included wearable devices that enable patients to monitor their own conditions; apps to help them take control of their health; digital platforms to improve access to medicine; communication tools to support multi-disciplinary teams; and decision-support tools to put the latest thinking into the hands of clinicians.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Solid foundations in the shared care record<\/h4>\n\n\n\n<p>Orion Health is already working in some of these areas. Its technology underpins nine of England\u2019s shared care records, which are creating a longitudinal record of the demographic and key medical details of more than 20 million people and putting it into the hands of health and, increasingly, social care professionals at the point of care.<\/p>\n\n\n\n<p>The conference heard that NHS England is encouraging SCRs to build on these foundations by adding new functionality, <a href=\"\/blog\/where-next-for-the-shared-care-record-or-the-connected-care-record\/\" target=\"_blank\" rel=\"noreferrer noopener\">such as care plans to help MDTs support people with chronic conditions or nearing end-of-life, or portals, to open-up access to patients<\/a>.<\/p>\n\n\n\n<p>While, internationally, Orion Health has developed a digital front door concept aimed at making Ontario\u2019s healthcare system truly \u201cdigital first.\u201d However, Orion Health\u2019s ambition is to make sure that integrated care systems and trusts can use the data in the shared care record to address some of the challenges they are facing.<\/p>\n\n\n\n<p>Or, as Martin Curley, professor of innovation at Maynooth University, put it: to stay left and shift left in a world in which demand is growing but funding and staff numbers are shrinking. \u201cWe need to stay left \u2013 which means keeping people well as a start\u201d \u2013 and shift left \u2013 which means that if they are ill we try to keep them in the community,\u201d he said.<\/p>\n\n\n\n<p>\u201cIt is ten times more expensive to have someone get ill than to keep them well, or to treat them in hospital when we could treat them at home. We need to shift left from illness to wellness, activity to outcome, systems to people.\u201d<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Global challenges, global interest in AI to tackle them<\/h4>\n\n\n\n<p>Orion Health Chief Executive Brad Porter told the conference this will mean taking the vast amount of data that healthcare generates every day and applying the latest data analytics and AI techniques to it. This will include machine learning \u2013 in which algorithms teach themselves \u2013 and generative AI \u2013 in which algorithms create new material.<\/p>\n\n\n\n<p>\u201cOrion Health works in 12 countries, and everywhere I go I hear that healthcare is broken,\u201d he said. \u201cI don\u2019t think it is broken, but I think it is disorganised. We need to use data to get it organised, and to get it organised in the right way.\u201d<\/p>\n\n\n\n<p>Although barely a day goes by without a traditional or social media report on AI and the potential of products like ChatGPT, it isn\u2019t much used in healthcare \u2013 yet. Porter said it will take time to: \u201cBuild trust, make sure we are using the right data sets, avoid human biases, and ensure equity and inclusion.\u201d<\/p>\n\n\n\n<p>But he insisted that \u201cwhile there are lots of questions to be answered, a future powered by AI is exciting\u201d and: \u201cWe should be using AI to address population health challenges, to decide who to send into hospital, to tackle administration, and to make personalised healthcare the norm.\u201d<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Harnessing the power of generative AI with Pieces<\/h4>\n\n\n\n<p>In addition, Dr Ross said Orion Health is doing a lot of work on natural language models. For example: \u201cOntario realised that patients needed a way to interact with the system without searching through documents,\u201d he said. The result is \u201ca chatbot that remembers where you were in a conversation if you leave and come back again, so you are not starting from scratch.\u201d<\/p>\n\n\n\n<p>Another example: <a href=\"\/media-releases\/orion-health-and-pieces-join-forces\/\" target=\"_blank\" rel=\"noreferrer noopener\">Orion Health has formed a partnership with Pieces<\/a>, a US company that started out by working with Dallas\u2019 healthcare system to create what Dr Ross described as a \u201ctweet-level summary\u201d of a healthcare interaction. This can be sent to clinicians or patients, to give them a rapid overview of an encounter, without working through pages of medical records or results.<\/p>\n\n\n\n<p>\u201cAll of these things are possible today,\u201d he said, \u201calthough we do need to think carefully about the clinical safety element. We are worried about hallucinations. And we are working to make sure the guidance we are developing is consistent and in line with best practice.\u201d<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">AI can also tackle \u2018data waterboarding\u2019<\/h4>\n\n\n\n<p>Back at the breakfast meeting, there was a lively discussion around some of the potential challenges posed by the new world of data, analysis, and tools that health intelligence platforms will make possible. Dr Olaiya argued that tools that give MDTs access to the full patient history and map in the latest pathways, guidance, and research on treatment, will be \u201cmind-blowing.\u201d<\/p>\n\n\n\n<p>But there\u2019s a danger they could blow minds. As Dr Phil Koczan, a GP, national and London tech leader, put it: \u201cAs a GP, I understand that having lots of information in the summary care record is a good step forward, but we are starting to get what is sometimes called \u2018data waterboarding.\u2019 We are being deluged with data, just as we are seeing a general increase in workload.\u201d<\/p>\n\n\n\n<p><a href=\"https:\/\/www.linkedin.com\/in\/brad-porter-37389923\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Orion Health CEO Brad Porter<\/a> argued that the partnership with Pieces could help here, by \u201ccondensing the information in the longitudinal record into a usable, 140-word form.\u201d Similarly, there was concern that patients would be overwhelmed by data and put more pressure on the healthcare system as they look for help in interpreting it.<\/p>\n\n\n\n<p>Again, Porter felt AI would help. \u201cWe sometimes talk about the worried well, but all the evidence from Ontario and other places is that if people are given more information, they are more proactive and less anxious,\u201d he said. \u201cI am more interested in where data is going in the system.<\/p>\n\n\n\n<p>\u201cIf we are remotely monitoring someone, for example, we could be sending data to three places [the patient, the monitoring team, and a GP or consultant]. Generative AI can help here because we can use it to create summaries, clarify our pathways, and build dashboards, so clinicians only see what they want to see.<\/p>\n\n\n\n<p>\u201cThat is what hospital clinicians like about the big electronic patient records: all the data is in front of them, but they have some control over how they access it. That\u2019s different from standing under the waterfall, and we can achieve that by building out our data capabilities from the shared care record.\u201d<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-background wp-element-button\" href=\"\/videos\/orion-health-uk-amp-ireland-customer-conference-2023-highlights\/\" style=\"border-radius:6px;background-color:#ff5f00\">Watch the conference highlight video<\/a><\/div>\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Orion Health\u2019s UK and Ireland Customer Conference 2023 focused on the future potential and immediate, practical application of AI to healthcare. Orion Health\u2019s UK and Ireland Customer Conference 2023 opened with a breakfast discussion about \u201cmind-blowing tech\u201d led by Dr Raphael Olaiya. The GP, researcher, and thought leader has a particular interest in virtual reality [&hellip;]<\/p>\n","protected":false},"author":35,"featured_media":7711246,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[1],"tags":[],"region":[25,26,23,24,27,28],"class_list":["post-229036","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","region-au","region-ca","region-global","region-nz","region-uk","region-us"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Applying AI at Scale: Insights from UKI Customer Conference 2023 - Orion Health<\/title>\n<meta name=\"description\" content=\"Orion Health\u2019s UK and Ireland Customer Conference 2023 focused on the future potential and practical application of AI to healthcare\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/orionhealth.com\/nz\/blog\/orchestrating-the-new-world-of-ai-in-healthcare\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Applying AI at Scale: Insights from UKI Customer Conference 2023 - 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