{"id":3652,"date":"2020-06-10T02:43:18","date_gmt":"2020-06-10T02:43:18","guid":{"rendered":"http:\/\/orionhealth-blog.local\/?p=3652"},"modified":"2024-08-13T05:33:10","modified_gmt":"2024-08-13T05:33:10","slug":"driving-customer-satisfaction-through-strong-partnerships","status":"publish","type":"post","link":"https:\/\/orionhealth.com\/nz\/blog\/driving-customer-satisfaction-through-strong-partnerships\/","title":{"rendered":"Driving customer satisfaction through strong partnerships"},"content":{"rendered":"

\u201cI am very satisfied with Orion Health, and I think my overall satisfaction will only go up in 12 months.\u201d<\/em><\/p>\n\n\n\n

Off the back of our 2020 Best in KLAS for Interoperability Platforms* ranking of 87.3, we thought it was an ideal time to explore the key elements that we believe contributed to our high score. <\/p>\n\n\n\n

The healthcare industry continues to be rocked by the impact of the COVID-19 pandemic. Across the world, providers are strained at every level. During this time of increased burden, the strength of the relationship between a healthcare provider and its technology vendors is more important than ever. From a robust foundation springs innovation and the development of creative solutions to unique challenges \u2013 this is the value of a strong customer-vendor relationship. <\/p>\n\n\n\n

Keeping our customers at the heart of every decision<\/strong><\/p>\n\n\n\n

In the last two years we have taken a range of steps\nto drive customer satisfaction and keep our relationships with our customers front\nof mind. <\/p>\n\n\n\n

We have organised our business in an account management-style structure. This allows for greater synergy between our product teams and healthcare providers and, as a result, we get a better understanding of what our customers need, and therefore what we need to do to satisfy them.<\/p>\n\n\n\n

Working in partnership with our customers<\/strong><\/p>\n\n\n\n

We think of our work with customers as a partnership,\nrather than a traditional customer-vendor relationship. Our customers feel as\nif we are part of their team, and they have highlighted our dedication to them\nas part of this. <\/p>\n\n\n\n

We believe communication is crucial. Close\ncommunication between customer teams and development teams means feedback is\nrelayed swiftly and clearly. <\/p>\n\n\n\n

Of course, you shouldn\u2019t just take our word for it. As part of the 2020 Best in KLAS for Interoperability Platforms, our customers have provided some comment on the strength of their relationships with us, and what they put this down to.<\/p>\n\n\n\n

We\u2019re proud to share their comments with you.<\/strong><\/p>\n\n\n\n

\u201cOrion\nHealth has an excellent customer relations team. There are a couple of members\nthat are truly outstanding and phenomenal. They are embedded within our team.\nThey make sure that Orion Health’s leaders are aware of our concerns. The\nexecutives from Orion Health are very attentive to our needs. There is\nabsolutely a partnership.\u201d<\/em><\/p>\n\n\n\n