eTICSS is a project aimed at better coordinating health and social care givers serving the 350,000 inhabitants of the northern Saône-et-Loire region. This video, created by the customer, is centred around Monique, a 77-year-old woman currently being supported to remain living at home by the eTICCS programme. Her home help describes the 10 professionals involved in her care as ‘satellites around the patient.’ Through the eyes of Monique, her care givers and her son, it’s clear that this more coordinated approach is delivering improved care.