Most healthcare IT software vendors are not in business primarily to interoperate with other software; they have developed unique intellectual property around specific aspects of healthcare, and have implemented it in their software. As a consequence, vendors often prefer to focus on the clinical and business functionality at the core of their product, and features related to data interchange are added as an afterthought.
Some come built with integration components that are hard to configure, leading to lengthy implementation, or, even worse, an inflexible interface spec that requires the customer to handle their own customisations.
Monitoring can present similar difficulties; troubleshooting often amounts to reading through cryptic log files, which is an unwelcome chore for the vendor’s operational team. Furthermore, vendors assuming the responsibility for their own interoperability means that they must take on the burden of fully implementing existing interchange specifications and keeping ahead of emerging standards.
Implementing an interoperability solution is a much bigger commitment than it initially seems, and vendors that choose this path are often surprised by the overall cost.
This White Paper is aimed at software vendors who want to solve the interoperability problem for the first time and face a “build versus buy” decision. Those who have created their own interoperability module and are experiencing issues or struggling to implement new, required functionality may also find it useful. Vendors who have used a free or open source integration package and are running into limitations may also benefit from what we have to offer.
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