{"id":3666,"date":"2020-06-22T00:20:27","date_gmt":"2020-06-22T00:20:27","guid":{"rendered":"http:\/\/orionhealth-blog.local\/?p=3666"},"modified":"2023-02-02T03:40:15","modified_gmt":"2023-02-02T03:40:15","slug":"the-intrinsic-link-between-successful-implementation-and-service","status":"publish","type":"post","link":"https:\/\/orionhealth.com\/us\/blog\/the-intrinsic-link-between-successful-implementation-and-service\/","title":{"rendered":"The intrinsic link between successful implementation and service"},"content":{"rendered":"

\u201cBecause of the embedded support, our services, our support, and our implementation are proactive.\u201d<\/em><\/p>\n\n\n\n

Imagine attempting a large-scale project\nimplementation without proactive service. The result would be far from a recipe\nfor success. <\/p>\n\n\n\n

As a global company with 20 offices in 13 countries,\nwe understand the importance of a local-team approach to implementation and the\nsubsequent, on-going service that produces a positive customer experience.<\/p>\n\n\n\n

Our projects are primarily staffed by in-region resources \u2013 our project managers and implementation consultants \u2013 who continue their relationship with our customers long after the project is complete. We often embed resources on site with our customers, which contributes to the feeling of a partnership. For the period of the implementation \u2013 and often beyond \u2013 our people are present, directly engaged and an integral part of the customer\u2019s project team.<\/p>\n\n\n\n

We also never compromise on service. Regardless of the\nsize of the project, each of our customers receives the same attention, focus\nand quality and, as a result, we have earned their trust. <\/p>\n\n\n\n

Service has to be proactive to earn that trust, too.\nLittle things like providing plenty of notice before doing an update, or\nhighlighting potential problems or pitfalls before customers even notice them \u2013\nthis is what proactive service looks like. <\/p>\n\n\n\n

Our Senior Vice President of North America Services, Matthew Maennling, says our recent KLAS* score is a valuable indicator of client satisfaction with our project delivery.<\/p>\n\n\n\n

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\u201cWe have found that our clients are quite receptive to our agile approach to managing projects, during which we provide demonstrations and solicit input from our clients every two weeks to ensure we are meeting their expectations.\u201d<\/p>\nMatthew Maennling, Senior Vice President of North America Services<\/cite><\/blockquote>\n\n\n\n

But you shouldn\u2019t just take our word for it. As part\nof the 2020 Best in KLAS for Interoperability Platforms, our customers have\nprovided some comment on the success of our implementations, and what they put\nthis down to.<\/p>\n\n\n\n

We\u2019re proud to share their comments with you:<\/p>\n\n\n\n

\u201cI\nwould rate the implementation with Orion high, with the caveat that we have a\ndedicated embedded team with them. We consistently have the same people working\non our things.\u201d<\/em><\/p>\n\n\n\n