Digital Front Door is a secure, open and scalable platform that enables organisations to bring new and existing patient engagement technologies together into a unified, user-friendly hub.

Arguably the biggest challenge facing healthcare is the continually rising frustrations from consumers around the way they interact with the health system. A digital front door answers this by providing consumers with efficient, cohesive and convenient access through a consistent, easy to use, multi-channel interface.
Because a digital front door solution spans such a wide variety of functions, it is best regarded as a strategic platform wrapping around all consumer-facing initiatives. If initiatives are implemented in silos the end result is a fragmented consumer experience. A digital front door addresses this by providing a single hub through which all interactions can occur, e.g. e-referral, symptom assessment, virtual care and remote monitoring.
By leveraging existing technologies, going paperless and adding virtual care services, organisations are better equipped to manage demand whilst simultaneously improving the consumer experience. 

Benefits of Digital Front Door

  • Improves consumer experience

    Improves consumer experience

  • Maximises value of existing patient engagement technologies

    Maximises value of existing patient engagement technologies

  • Streamlines end-to-end consumer journeys

    Streamlines end-to-end consumer journeys

  • Provides a secure hub for all care interactions

    Provides a secure hub for all care interactions

  • Enables efficient use of precious healthcare resources

    Enables efficient use of precious healthcare resources

  • Helps to address gaps in health equity

    Helps to address gaps in health equity

Use Cases

  • Reducing ED demand

    Reducing ED demand

    A large state-wide, regional or provincial health system with a goal of reducing unnecessary emergency department (ED) visits.

    Implementing several digital front door components, such as a symptom checker, combined with system navigation capability and easy access to trusted information about many health conditions, allows consumers to identify and find appropriate services more easily. This will replace unnecessary trips to an ED and support consumers virtually in their homes

    


  • Redefining consumer experience

    Redefining consumer experience

    A private healthcare provider and payer whose goal is to offer a top notch service to consumers and potential consumers.

    Leveraging a digital front door integrated into a broad virtual care offering will provide 24/7 seamless access to healthcare services and triage, and radically change the way their consumers experience healthcare.

  • Streamlining admissions

    Streamlining admissions

    A private healthcare provider aiming to streamline the hospital referral and pre-admission process for its patients, reduce the use of paper and optimise healthcare resources.

    This would be achieved by leveraging several digital front door components including a mobile responsive web application that allows patients to complete and view admission forms, gain access to their health records to, receive reminders and communicate with their care team, view documentation, and access insurance details and make payments.
    


  • Promoting wellbeing

    Promoting wellbeing

    A municipal government whose priority is assisting consumers with maintaining wellness.

    Implementing several digital front door components, such as a provider directory centred around wellness providers, wellness and support groups to empower self-care and a symptom checker to help patients assess their condition in the comfort of their own home.

Knowledge Hub

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