The Care and Health Information Exchange (CHIE) is one of the longest standing shared care records in the UK. As it continues to reach more and more users across Hampshire and the Isle of Wight, it is proving that shared care records really do improve care efficiency and quality. In this video series, we hear the experiences of health professionals using CHIE.

Transcript:

Astrid Fairclough, Programme Director, Wessex and Dorset Care Records: We’re here today at Fareham Community Hospital to talk about the shared care record in the Hampshire Isle of Wight region. Which is the Care and Health Information Exchange also known as CHIE, which is what we’ll call it in this video. You’ll hear from users how patients, how people benefit from having a shared care record in our region.  

Ynez Symonds, Chief Nurse Information Officer, Solent NHS Trust: CHIE, for me, is a great tool. Originally, you might have come in for a Clinic appointment, and I need to then ring a GP to find out some latest blood results or to see your discharge summary from the hospital. Now I can log on to CHIE, and I’ve got all that information at my fingertips.  

Michelle Baker, Senior Project Manager, NHS Continuing Healthcare: One issue we often have is getting supporting evidence to support the decisions that clinicians need to make. 

James Burbridge, Project Officer, Hampshire Care Association: What I usually see when I go out on a visit is that there’s somebody, a member of staff, on the phone waiting to speak to a GP or hospital about blood results or something like that.  

Dr Ian Ward, Lead GP, Southampton and Portsmouth Urgent Treatment Centres: We have had patients in the past who have been prescribed things they are allergic to, and it turns out on the GP record it was there, but we couldn’t see it, and they didn’t know it. It’s all about safety, basically. 

Emma Davis, Clinical Lead for CHIE & WCR and GP (Living well practice): I would say it’s about trying to get your data outside of just one system, and so if an ambulance crew come out to see you or you end up in A&E or you go to outpatient clinic, they can’t see your records in any other way. It’s very hard for them to understand all the problems and why you’re there and it gives you a better all-rounded story.  

James Burbridge: It’s really important that staff are able to react quickly to signs that a person’s deteriorating. They can log on to the system, find that particular person’s record and who they’re caring for, see more or less real-time data about the results, and then make their choices about how they proceed with the care.  

Alison Lawrence, Quality Manager (South West) & Nurse at NHS Hampshire and Isle of Wight ICB: Sometimes and recently, it’s been very difficult, under the pressures of healthcare, to get certain information of people who’ve died in hospital. It’s a busy place, and it’s a busy, busy time in the moment. Any information that we can get that’s easily available is always a good thing. 

Michelle Baker: I think it does save them a lot of time and I think it helps them to make better decisions. 

Teresa Orme, NHS Podiatrist at Fareham Community Hospital: We don’t have to look in so many different places anymore. All that information is just in one place, at a click of a button and it makes us almost more multidisciplinary. It’s changed our life as podiatrists. 

Ynez Symonds: It enables you to provide, at that moment in time a holistic package of care to the patients as safe as it possibly can be. 

Stefan Stefan, Musculoskeletal Physiotherapist at Fareham Community Hospital: Usually, the conversation happens when someone gets a referral. They say, “Look at this refer; there’s nothing on it.” They say, “Go and look on CHIE,” which will give you answers and more information. 

Looking for a specific video? In this series, we look at the following topics:

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