Orion Health

Communicate

Enabling protected healthcare communications

Orion Health Communicate provides reliable and protected communication between patients, healthcare providers, and organizations across desktop and electronic medical (EMR) systems. Users anywhere can quickly send accurate patient information to other healthcare providers or even to the patients themselves.

Reducing the risk of communication errors ensures that documentation and records reach the intended destination. This allows received information, including attachments, to be included in a patient’s electronic record instead of being filed as a paper document. Improved communication enables our customers to deliver excellent care coordination and can increase patient engagement while seeking to ensure privacy and confidentiality at all times.

Communicate is a central, community-wide information exchange platform that connects to the national DirectTrust network. Standards-based security is applied so that only the intended recipient can open the message in their secure inbox.

Benefits of Communicate

Trusted Communication

Communicate is a trusted tool for communication and can be tailored to a region’s secure health messaging. As an EHNAC/DirectTrust-accredited HISP, messages can be sent in the confidence that all the requirements for trusted messaging within the DirectTrust network have been met.
Protected Communication

As a healthcare-focused protected network, it is designed to communicate clinical information such as transfers of care. Clinical information is sent as encrypted electronic messages, enabling protected communications. This means users can confidently send patient information, as we guarantee message delivery to the intended recipients.
Connected Communication

Healthcare providers can easily locate and connect with others using the Provider Directory. The Provider Directory provides publicly available information on providers, and addresses that an organization wishes to expose. This can help to improve communication between healthcare providers and organizations and can lead to improved patient care coordination.
Convenient Communication

Being cloud-based, users can send and receive emails securely on their desktop or Direct-Compliant EMR system. Communicate Webmail can be embedded within other Orion Health solutions including Orion Health Amadeus, or it can be used as a standalone solution.
Cost-effective Communication

Communicate is a HIPAA-compliant, cloud-based, multi-tenanted Software as a Service (SaaS) solution. Depending on the Communication option selected (Webmail, Direct XDR or Connect), there may be no or minimal hardware installation required. Therefore the corresponding cost of ownership is reduced.
Integrated Communication

Communicate has seamless integration with the Orion Health Amadeus platform. Communicate is embedded into the platform enabling a protected communication delivery mechanism. Clinicians can open a document in the platform, then email the document via the direct network to the appropriate recipient, who can then add the document to the patient’s record.

Direct Secure Messaging (Communicate) was listed as one of the top three differentiators for Orion Health in Chilmark's December 2014 Report.

CHILMARK RESEARCH

2014/15 Clinician Network Management, Market Trends Report

Enabling protected healthcare communications

Key Features

Communicate is a protected, cloud-based, multitenanted Software as a Service (SaaS) solution. It runs in a HIPAA-compliant environment, provides identity and access management, and offers certificate and connection management services to healthcare participants of all types, from large healthcare networks to single provider offices.

Communicate Webmail is a convenient way for users to communicate with other providers and patients using a web browser. Messages can be accessed from any desktop with Internet access. Added support is provided for displaying clinical documents for example, the display of Continuity of Care Documents (CCDs) and message delivery confirmations.

Mobile and third-party applications can connect to Orion Health Communicate via REST APIs. This enables them to leverage the secure messaging functionality in their own solutions. Communicate implements the DirectTrust Protocols, Direct XDR, SMTP, IMAP plus additional interfaces, as well as Webmail with SSO to connect devices for systems.

Public health reporting is an important function that Orion Health Communicate can facilitate. Protected communications providing information around immunizations and syndromic surveillance are examples where Orion Health Communicate is currently used. Orion Health Communicate can also be utilized for any manner of communication required, from quality reporting, laboratory reporting, transition of care documents and right through to telemedicine.

ONC Certification is an important element when selecting a protected healthcare communication tool. Orion Health Communicate has been certified by the Drummond Group for ONC 2015 170.315 (h)(2) Direct Project, Edge Protocol, and XDR/XDM. Communicate can be used for the HISP (H2) in a Base EHR definition. As an ONC 2015 certified Health IT module Communicate is able to support connectivity with other certified modules using the Direct standards.

Orion Health Communicate is a trusted communication solution. As a fully accredited EHNAC/DirectTrust HISP, you can send and receive messages confidently and reliably to and from any user within the DirectTrust network.