Orion Health

Communicate

Enabling protected healthcare communications

Orion Health Communicate provides reliable and protected communication between patients, healthcare providers, and organizations across desktop and electronic medical (EMR) systems. Users anywhere can quickly send accurate patient information to other healthcare providers or even to the patients themselves.

This reduces the risk of communication errors, ensures that records reach their intended destination and allows received information, including attachments, to be included in a patient’s electronic record instead of being filed as a paper document. Improved communication enables our customers to deliver excellent care coordination and can increase patient engagement while seeking to ensure privacy and confidentiality at all times.

Communicate is a central, community-wide information exchange platform that connects to the national DirectTrust network. Standards-based security is applied so that only the intended recipient can open the message in their secure inbox.

Benefits of Communicate

Rapid Communication

Messages are sent immediately and received by the recipients, on their chosen device, as soon as they connect.
Protected Communication

As a healthcare-focused protected network, it is designed to communicate clinical information such as transfers of care. Clinical information is sent as encrypted electronic messages, enabling protected communications. This means users can confidently send patient information, as we guarantee message delivery to the intended recipients.
Convenient Communication

Being cloud-based, users can send and receive emails securely on their desktop or Direct-Compliant EMR system. Communicate Webmail can be embedded within other Orion Health solutions including Orion Health Amadeus, or it can be used as a standalone solution.
Connected Communication

Healthcare providers can easily locate and connect with others using the Provider Directory. The Directory provides a vast number of names and contact details to select from. This can help to improve communication between healthcare providers and organizations and can lead to improved patient care coordination.
Trusted Communication

Communicate is a trusted tool for communication and can be tailored to a region’s secure health messaging. As an EHNAC/DirectTrust-accredited* HISP, messages can be sent in the confidence that all the requirements for trusted messaging within the DirectTrust network have been met.
Cost-effective Communication

Communicate is a HIPAA compliant*, cloud-based, multi-tenanted Software as a Service (SaaS) solution. Depending on the Communication option selected (Webmail, Direct XDR* or Connect), there may be none or minimal hardware installation required. Therefore the corresponding cost of ownership is reduced.

Direct Secure Messaging (Communicate) is a very simple product to use; it takes no time at all to train a provider ... We rolled it out rather quickly.

REBECCA MADISON

Executive Director, Alaska eHealth Network
Direct Secure Messaging (Communicate) was listed as one of the top three differentiators for Orion Health in Chilmark's December 2014 Report.

CHILMARK RESEARCH

2014/15 Clinician Network Management, Market Trends Report

Enabling protected healthcare communications

Key Features

Protected Cloud Infrastructure
APIs
DirectTrust-Accredited
Certifications
Public Health Reporting

Orion Health Communicate is a trusted communication solution. As a fully accredited EHNAC/DirectTrust HISP, you can send and receive messages confidently and reliably to and from any user within the DirectTrust network.

Other Orion Health solutions, mobile and third-party applications can connect to Orion Health Communicate via REST APIs. This enables them to leverage the secure messaging functionality in their own solutions.

Certifications are an important element when selecting a protected healthcare communication tool. Orion Health Communicate is engaged with Drummond Group for certification of ONC 2015 170.315 (h)(2) Direct Project, Edge Protocol, and XDR/XDM. Communicate can be used for the HISP (H2) in a Base EHR definition and this qualifies users for MACRA funding.

Public health reporting is an important function that Orion Health Communicate can facilitate. Protected communications providing information around immunizations and syndromic surveillance are examples where Orion Health Communicate is currently being used. Orion Health Communicate can also be utlized for any manner of communication required, from quality reporting, laboratory reporting, transition of care documents and right through to telemedicine.