Orion Health

Communicate

Protected healthcare communications from anywhere on any device

Orion Health Communicate provides reliable and protected communication between patients, healthcare providers, and organizations across desktop and electronic medical (EMR) systems. Users anywhere can quickly send accurate patient information to other healthcare providers or even to the patients themselves.

This reduces the risk of communication errors, ensures that records reach their intended destination and allows received information, including attachments, to be included in a patient’s electronic record instead of being filed as a paper document. Improved communication enables our customers to deliver excellent care coordination and can increase patient engagement while seeking to ensure privacy and confidentiality at all times.

Communicate is a central, community-wide information exchange. Standards-based security is applied so that only the intended recipient can open the message in their secure inbox.

Benefits of Communicate

Rapid Communication

Messages are sent immediately and received by the recipients, on their chosen device, as soon as they connect.
Protected Communication

As a healthcare-focused protected network, it is designed to communicate clinical information such as patient referrals, discharge summaries and claims information. Users can confidently send patient information, as we guarantee message delivery to the intended recipients.
Convenient Communication

Being cloud-based, users can send and receive emails securely on their desktop or Direct-Compliant EMR system. Communicate Webmail can be embedded within other Orion Health solutions including Orion Health Amadeus, or it can be used as a standalone solution.
Connected Communication

Healthcare providers can easily locate and connect with others using the Provider Directory. This can help to improve care coordination between patients, healthcare providers and healthcare organizations. Clinical information is sent as encrypted electronic messages. This can help to minimize the need for paper-based communication.
Trusted Communication

Communicate is a trusted tool for communication and can be tailored to a region’s secure health messaging. As an EHNAC/DirectTrust-accredited* HISP, messages can be sent in the confidence that all the requirements for trusted messaging within the DirectTrust network have been met.
Cost-effective Communication

Communicate is a HIPAA compliant*, cloud-based, multi-tenanted Software as a Service (SaaS) solution. Depending on the Communication option selected (Webmail, Direct XDR* or Connect), there may be none or minimal hardware installation required. Therefore the corresponding cost of ownership is reduced.

Direct Secure Messaging (Communicate) is a very simple product to use; it takes no time at all to train a provider ... We rolled it out rather quickly.

REBECCA MADISON

Executive Director, Alaska eHealth Network
Direct Secure Messaging (Communicate) was listed as one of the top three differentiators for Orion Health in Chilmark's December 2014 Report.

CHILMARK RESEARCH

2014/15 Clinician Network Management, Market Trends Report

Access across multiple devices

Key Features

Communicate is a protected, cloud-based, multi-tenanted Software as a Service (SaaS) solution. It runs in a HIPAA-compliant* environment, provides identity and access management and offers certificate and connection management services to healthcare participants of all types.

Communicate Webmail is a convenient way for users to communicate with other providers and patients using a web browser. Messages can be accessed from any desktop with Internet access. Added support is provided for displaying clinical documents (for example, Continuity of Care Documents) and message delivery confirmations.

Communicate Direct XDR provides connections to EMR systems that support Direct XDR* standards. The EMR system provides the user interface for sending and receiving Direct messages. These third-party systems use XDR messaging and encryption to exchange messages with Orion Health Communicate.

Communicate Webmail is supported in the following web browsers:

Internet Explorer® 8 or later
Mozilla® Firefox®
Google Chrome™
Safari®
Safari® for iPad

Other Orion Health solutions, mobile and third-party applications can connect to Orion Health Communicate via REST* APIs.

Orion Health Communicate is a trusted communication solution. As a fully accredited EHNAC/DirectTrust* HISP, can send and receive messages confidently and reliably to and from any user within the DirectTrust network.

*HIPAA Compliance

HIPAA, the Health Insurance Portability and Accountability Act 1996, sets the standard for protecting sensitive patient data. Any company that deals with protected health information (PHI) must ensure that all physical, network, and process security measures required by the act are in place and followed.

*Direct XDR

The XDR message format is based on the Direct Project XDR for Direct messaging specification. This specification is an extension to the IHE ITI-41 Provide and Register Document Set-b specification, the Direct Project specification is not a full specification and the IHE specification should be used for the full XDR details. Messages that are sent and received may use the minimal meta-data and as such each Document Recipient must be capable of processing a XDR message that does not meet the full meta-data requirements.

*REST

Representational State Transfer (REST) is the software architectural style of the World Wide Web. REST provides a coordinated set of constraints to the design of components in a distributed hypermedia system that can lead to a higher performing and more maintainable architecture.

*EHNAC/DirectTrust

Launched in March 2010 as a part of the Nationwide Health Information Network (“NwHIN”), the Direct Project was created to specify a simple, secure, scalable, and standards-based way for participants to send authenticated, encrypted health information directly to known, trusted recipients over the Internet, enabling interoperable, secure messaging in the healthcare industry. Those Direct Project specifications and protocols are now known as the Direct standard, which meets a federal requirement for Meaningful Use Stage 2. “Directed exchange” is the term used for this secure communication.

Orion Health achieved full accreditation with the Direct Trusted Agent Accreditation Program (DTAAP) for Health Information Systems Program (HISP) from DirectTrust and the Electronic Healthcare Network Accreditation Commission (EHNAC) in January 2015.