Communicate is a protected, cloud-based, multi-tenanted Software as a Service (SaaS) solution. It runs in a HIPAA-compliant* environment, provides identity and access management and offers certificate and connection management services to healthcare participants of all types.
Communicate Webmail is a convenient way for users to communicate with other providers and patients using a web browser. Messages can be accessed from any desktop with Internet access. Added support is provided for displaying clinical documents (for example, Continuity of Care Documents) and message delivery confirmations.
Communicate Direct XDR provides connections to EMR systems that support Direct XDR* standards. The EMR system provides the user interface for sending and receiving Direct messages. These third-party systems use XDR messaging and encryption to exchange messages with Orion Health Communicate.
Communicate Webmail is supported in the following web browsers:
- Internet Explorer® 8 or later
- Mozilla® Firefox®
- Google Chrome™
- Safari® for iPad
Other Orion Health solutions, mobile and third-party applications can connect to Orion Health Communicate via REST* APIs.
Orion Health Communicate is a trusted communication solution. As a fully accredited EHNAC/DirectTrust* HISP, can send and receive messages confidently and reliably to and from any user within the DirectTrust network.
HIPAA, the Health Insurance Portability and Accountability Act 1996, sets the standard for protecting sensitive patient data. Any company that deals with protected health information (PHI) must ensure that all physical, network, and process security measures required by the act are in place and followed.
The XDR message format is based on the Direct Project XDR for Direct messaging specification. This specification is an extension to the IHE ITI-41 Provide and Register Document Set-b specification, the Direct Project specification is not a full specification and the IHE specification should be used for the full XDR details. Messages that are sent and received may use the minimal meta-data and as such each Document Recipient must be capable of processing a XDR message that does not meet the full meta-data requirements.
Representational State Transfer (REST) is the software architectural style of the World Wide Web. REST provides a coordinated set of constraints to the design of components in a distributed hypermedia system that can lead to a higher performing and more maintainable architecture.
Launched in March 2010 as a part of the Nationwide Health Information Network (“NwHIN”), the Direct Project was created to specify a simple, secure, scalable, and standards-based way for participants to send authenticated, encrypted health information directly to known, trusted recipients over the Internet, enabling interoperable, secure messaging in the healthcare industry. Those Direct Project specifications and protocols are now known as the Direct standard, which meets a federal requirement for Meaningful Use Stage 2. “Directed exchange” is the term used for this secure communication.
Orion Health achieved full accreditation with the Direct Trusted Agent Accreditation Program (DTAAP) for Health Information Systems Program (HISP) from DirectTrust and the Electronic Healthcare Network Accreditation Commission (EHNAC) in January 2015.