Communicate provides reliable and protected communication between patients, healthcare providers and organisations across desktop and electronic medical record (EMR) systems.

Today, most healthcare organisations rely on secure communication technology to exchange health information with trusted recipients. 

Health communication helps to improve the efficiency of care coordination, increase patient satisfaction and support compliance with public health reporting. 

So, health providers need to ensure all communications are secure, while maintaining patient privacy and reducing overhead for fax-heavy workflows.

Is there a way to ensure direct secure messages are reliable, integrated, and cost-effective, so it remains sustainable?

Orion Health's Direct Secure Messaging solution, Communicate, is a DirectTrust™ and ONC certified HIPAA-compliant Health Information Services Provider (HISP) and secure-messaging tool.

It is a central, community-wide information exchange platform that connects to the national DirectTrust® network. Standards-based security is applied so that only the intended recipient can open the message in their secure inbox. 

Communicate reduces the risk of communication errors by ensuring that documentation and records reach the intended destination and allows received information, including attachments, to be included in a patient’s electronic record instead of being filed as a paper document.

Key Features

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Secure webmail with no need for physical infrastructure

Communicate Webmail allows users to interact with other Direct Messaging users without deploying integration or physical infrastructure. Users can access their direct messages from any desktop with internet access. Encryption and decryption of data is performed by Orion Health Communicate. Other Orion Health solutions, mobile and third-party applications can connect to Communicate Webmail via REST APIs. This enables them to leverage the secure messaging functionality in their own solutions.

Cross Enterprise Reliable Messaging (XDR)

Communicate Direct XDR supports connection for any system that has integrated support for the Direct XDR standards. For example, EHR and Electronic Medical Record (EMR) systems. These systems use XDR messaging (with Direct header additions) to transfer messages between them and Communicate. The Orion Health system performs the encryption and decryption of the data in both directions.

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Integrated Healthcare Provider Directory

Communicate integrates with a Healthcare Provider Directory to allow discovery of Direct addresses. The Provider Directory is integrated with Webmail and is available to external organisations using our APIs or standards-based integration. Organisations have the option of having users automatically added to the provider directory and shared with other participating HISPs. 

Intuitive design with one click C-CDA viewing

Communicate has an intuitive design that operates like any other email system. It can be viewed on tablets, web and through applications like Outlook using Edge protocols. Our Webmail C-CDA viewing allows you to view human readable documents with just a single click. Communicate can also support rendering other document types inline (PDF,XDM,DOCX and HTML).


Interested in learning more about Communicate