Integrated care—healthcare that crosses organizational boundaries and different care settings—is the goal of health systems worldwide.

Introduction

Many of the challenges facing healthcare globally—aging and expanding populations, the proliferation of chronic diseases, heightened consumer expectations, increasing focus on care quality and value-based care, and changing financial and quality regulations—are underpinned, or driven by, fragmented healthcare services.

Tackling the challenges facing healthcare requires re-architecting care delivery models. One of the most complex and critical aspects of this is building an IT infrastructure that enables all participants in the healthcare system to access and share the information they need, and to streamline and automate their processes to ensure the most efficient clinical and administrative workflows—all with the result of improving outcomes and reducing costs.

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