Care homes across Hampshire and the Isle of Wight are accessing the Care and Health Information Exchange shared care record to support resident care. Hear from those involved in delivering the record, carers and care home residents themselves on the benefits of CHIE to them.

Transcript:

Joshua Horder, Digital Programme Manager at NHS Hampshire and the Isle of Wight: A shared care record really is a collection of data about a patient, where somebody might be interacting with different care services across Hampshire Isle of Wight. What a shared care record does is brings that data together into a single space across those care settings. Last year, we went live with the Orion Health Solution, and in Hampshire Isle of Wight, we call that the Care and Health Information Exchange (CHIE), and we’re now deploying that to our Care Homes. The benefits are fairly profound. 

Liliana Macieira, Manager at Woodley Grange Care Home: Before CHIE, my staff used to spend a lot of time on the phone with hospitals, GP surgeries, and multi-disciplinary teams. Now, it’s just as fast as a click, and we can get that information.  

Joshua Horder: The data is most useful around medications and allergy information, particularly for new admissions where they might not have the history of that Resident. 

Mia Williams, Senior Carer at Oaklands Rest Home: It’s been brilliant because I can click on it, and when residents come in from home, they don’t obviously have a discharge summary. Somebody might have diabetes that they haven’t necessarily told us about when they moved in, so then we can link it to their digital restore news score, and we can access everything we need from there. 

Dion Gordon, Senior Programme Manager CHIE at NHS Hampshire and the Isle of Wight: Data security is very important with the NHS. It’s very important to make sure that patient records are only accessed by the right people. So, we’ve implemented multi-factor authentication, which is where the user enters their username and password, and they also need to enter a one-time passcode. Which is sent to their device very much in the same way that you use other Banking and secure apps. 

Cath & Margaret Hart, Resident Family at Woodley Grange Care Home: By definition people who are moving into a care home are vulnerable in one way or another, they might be frail, or they might have not much memory or they might have difficulties communicating. So, a few weeks ago, Mum had a blood test and a few days after that, I phoned the surgery, and I was on hold for 15 minutes, but now they’ve got the CHIE system; they can also see immediately what the results are. So, I think that’s a huge benefit is having immediate access to things. 

Loraine Tabbner, Head of Care at Woodley Grange Care Home: I feel much more confident using CHIE I’ve got access to residents’ medical history it means I can deliver the correct care, it means I know everything about everybody that comes into the building. It means nothing’s missed. 

Anne, Resident at Woodley Grange Care Home: Well, my family they all live in Kent, and I know here they inform them on different things that’s happening. I’ll be more relaxed because I know that I can go to the management team, and they will be able to help me. 

Mia Williams: I’ve recently become a manager, for me it’s a godsend because residents come in and I have to do all their care plans and I’m also medication lead, so it just makes it so much easier for me. 

Joshua Horder: In the new Digital Social Medical Care Programme, our new ethos is more time to care. So by providing care homes access to CHIE, they become part of the growing data-sharing world that we now have in the NHS. 

Loraine Tabbner: I would say definitely get to know CHIE, understand it, play around with it, learn about it, and get it into your care home as quickly as you can. It stops the waiting times and ensures that our residents get the best care they can.