Finally, a way to significantly improve consumers’ healthcare experience
Healthcare has a customer experience problem. Typically, the process of accessing healthcare is fragmented, slow, opaque and fraught with risk of errors. Patients must wait some time for their appointments, wait again for any referrals, or they can spend hours waiting in an emergency room that can be located a great distance away and is difficult to access.
Consumers’ access to their health information can also be fragmented and incomplete, and often patients rely on Google searches of test results or recent diagnosis which do not provide reliable information.
What if technology could solve all of this, and ensure that individuals consistently receive the right care for them, at the right place and at the right time?
This long-standing reality is ripe for disruption by innovative technology. Digital health front door solutions are a valuable tool in the journey to radically improving healthcare’s consumer experience.