For decades, global healthcare spending has focused on impressive-looking bricks-and-mortar hospitals and hospital-centric technology systems. Traditional health systems have focused on the diagnosis and treatment of illness rather than helping to prevent the onset of disease or building more resilient health systems.

To address the fundamental issues in today’s health system, we need to find a way to achieve the quintuple aim: improved patient experience, provider experience, health outcomes, reduced cost of healthcare, and enhanced equity. Pressure on inefficient systems and processes negatively impacts our ability to achieve these aims.

In this series of blogs, we discuss each of these issues and how healthcare can leverage a digital front door as part of the solution.

Why drastically improving patient engagement will help relieve burnout

Clinical teams must adjust to a world with too many patients, unhelpful technology, too much administration and too few resources available to meet patients’ needs. We need to find a way to help by automating key processes, facilitating better patient-clinician partnerships and empowering patients to play a more active role in their care.

Enough is enough for frustrated patients and caregivers

When it comes to interacting with healthcare, there is nothing seamless or convenient about it. Patients and their caregivers are exhausted and frustrated from trying to navigate overly complicated health systems, facing long wait times to access services or procedures and difficulty in finding trustworthy information. Enough is enough and people are now demanding more from the health system.

Prioritising patient empowerment for better health outcomes

Current health systems are struggling to meet the needs of the populations they serve. In the US alone, life expectancy has been declining since 2017. We need to find ways to ensure health outcomes are improving, not getting worse. Here, we discuss how empowering patients to play a more active role in their care journey will help.

Creating more sustainable health systems with patient-centric technology

Healthcare spending is still focusing on treatment rather than prevention. Taking a population health approach and shifting to a more value-based care model that prioritises quality of care provided over quantity, would enable investment in the right places and help maintain sustainable healthcare systems in the long term.

Leveraging technology to improve healthcare access and delivery

Most health systems struggle to engage with so-called hard-to-reach populations, such as minorities, people suffering with substance abuse or mental illness and those suffering from homelessness. They also struggle to properly support people living in rural or remote locations. How can technology be a supportive tool in breaking down traditional barriers to accessing healthcare?