Discover how Mid and South Essex Integrated Care System (MSE ICS) transforms care for more than 1.2 million people with their new Shared Care Record, powered by one of the UK’s most modern deployments of Orion Health’s Amadeus platform.

With real-time access to critical patient data across 159 organisations, including GPs, hospitals, adult social care, mental health, community services, and more, MSE ICS enables faster, safer decisions and more coordinated care across the region.

Why it Matters:

  • 8550+ active users accessing the system, an 82% adoption in under a year
  • £3.8 million in projected annual efficiency savings
  • 50% reduction in ED admissions from elderly fall-related ambulance calls during early pilots

The Impact:

  • 7–8 hours of admin saved per rehab case
  • 3 hours saved per Continuing Healthcare case
  • Critical clinical decisions are made faster, like identifying mental health history or reaching next-of-kin in life-saving situations.

Built for the Future:

Co-designed with frontline users and built in line with emerging standards to help future-proof the region’s digital infrastructure, the Shared Care Record was delivered in under 12 months. It will continue to evolve through an ambitious roadmap that includes integrated care plans, the incorporation of children’s social care data, and the sharing of key information via the national record locator.

“The Shared Care Record has revolutionised how quickly I can access information. I use it throughout the day, every day!”
– Jane Davis, Support Planner (Hospital Discharge Specialism) at Thurrock Council.

“[The go-live was] one of the smoothest go lives I think I’ve ever experienced in the 30 odd years I’ve worked in the NHS and the support I’ve had has been second to none.”
– Barry Frostick, Chief Digital and Information Officer at Mid and South Essex ICS.

See how MSE ICS is leading the way with a digital-first, patient-centric, data-driven approach to healthcare.

Read the MSE ICS Case study