eHealth NSW is the digital centre of excellence for NSW Health, delivering worldclass ICT services to Australia’s largest health system. Supporting over 228 public hospitals across 15 Local Health Districts (LHDs), eHealth NSW manages digital health infrastructure, analytics, interoperability, cybersecurity, and training for 176,000 personnel serving NSW’s eight million residents.

Justice Health and Forensic Mental Health Network provides healthcare to over 30,000 patients annually within the NSW criminal justice and forensic mental health systems. Their services span community, inpatient, and custodial care settings, addressing complex health needs.

The Challenge

Justice Health faced significant challenges managing inmate healthcare due to fragmented information across care settings, frequent transfers, and evolving treatment plans. The reliance on paper-based systems complicated workflows, leaving clinicians with incomplete records and posing risks to patient safety. They needed a solution to connect medical histories, treatment plans, and medication data to reduce errors, enhance decision-making, and streamline care management.

Download the Case Study