The VINMEC Hospital Network came into existence in 2012 after the leading multi-industry business group in Vietnam, Vingroup, commissioned the development of a network of 10 hospitals across the country, and the creation of the VINMEC University of Medicine.

The Customer

The VINMEC Hospital Network came into existence in 2012 after the leading multiindustry business group in Vietnam, Vingroup, commissioned the development of a network of 10 hospitals across the country, and the creation of the VINMEC University of Medicine. With its leading faculty of doctors and experts from Vietnam and overseas, VINMEC International Hospital aspires to be the leading hospital in Vietnam for patient safety and quality management.

With over 600 inpatient beds, VINMEC International Hospital has comprehensive and professional healthcare services and state-ofthe-art medical equipment for diagnosis and treatment.

In April 2015, VINMEC Hospital Network’s first operational hospital, VINMEC Hanoi, became the first general hospital in Vietnam to achieve Joint Commission International (JCI) accreditation, which comes from the world’s most prestigious accrediting body for international healthcare organisations

The Challenge 

VINMEC’s goal was to establish a single platform where clinical and administrative information could be accessed seamlessly across its current and future sites as it continues to expand its presence in Vietnam. The shared platform would increase the efficiency of clinical care and administrative tasks across the VINMEC network, ensuring that hospitals operating under its umbrella could coordinate and communicate effectively for the patient’s benefit.

Another challenge was the ability for appropriate personnel to access patient records while protecting patient privacy. Comprehensive access control and auditing capabilities would be required to meet the needs for privacy and confidentiality of patient information. With many overseas staff working within the VINMEC network, the system requires multi-language, in Vietnamese and English.

VINMEC was also seeking a system which could surface accurate and timely information for reporting purposes, quality monitoring and audit management, to assist with Joint Commission International (JCI) accreditation.

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