Given time pressures on health and care professionals, gathering patient information required to make the right treatment decisions can be a challenge, particularly when multiple phone calls, IT systems and even faxes are involved.

Implementing an Integrated Digital Care Record (IDCR) can help to remove some of these barriers to care. Orion Health is the UK’s largest provider of IDCR’s (also known as provider portals)[1]. By an IDCR we mean a system which can integrate a citizen’s health and care data from disparate systems across a geography into a single view. From this single view clinicians and care givers can then utilise additional functionality such as care planning, test ordering and referral management.

Orion Health’s IDCR solution provides seamless data integration and visualisation in line with the Local Health and Care Record (LHCR) programme. LHCR works to create integrated care records across GP’s, hospitals, community services and social care.

IDCR’s are central to achieving the ambitions currently set out for the digital agenda. The NHS Long Term Plan[2] states that "technology will play a central role in realizing the Long Term Plan, helping clinicians use the full range of their skills. Digital services and data interoperability give the opportunity to free up time and resources to focus on clinical care."

With a number of successful programmes established including Connecting Care in Bristol, the Northern Ireland Electronic Health Record and the North of Scotland Care Portal, the benefits of IDCRs across patient outcomes, efficiency and workflow are well proven. 


[1] 22% of the UK Provider Portal market, Digital Health Intelligence June 2019
[2] NHS Long Term Plan, June 2019

Connecting Care in the South West: six years of innovation

Benefits of Integrated Digital Care Records

Case studies


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