On June 22nd 2023 Orion Health customers and partners from across Scotland met at the Golden Jubilee Conference Hotel for our Scotland Customer Conference 2023.

In this video we hear thoughts on what’s next for shared care records in the region from some of the customers and Orion Health experts that attended, including expanding access to more care settings, adding digital front doors and more.

Transcript:

Mark Hindle, Orion Health: Orion Health has such a proud heritage in Scotland. We‘re a Cornerstone supplier to many of the health boards, and so, for me, this is about how we go further. What about extending this to patients themselves? How do we help them and their carers become stakeholders in the digital shared care record in Scotland? How do we go faster and be more nimble to help the innovations that we’re seeing across the world make it to the front line of the Health and Care organisations quicker?

Ben Wilson, Orion Health: We just had a conversation about the ambulance service potentially accessing some of the key clinical data on mobile phones, for example. All of these conversations are quite exciting about how we’re actually going to move things forward in Scotland.

Graham Gault, NHS Dumfries and Galloway: 10 years ago, Clinical Portals were the way. Healthcare was going to leap forward in terms of capability, and digital front doors are the next big one. I suppose the challenge is that lots of suppliers come with their offerings to Scotland. Orion Health has done the same, but I think we still need to understand how it’s going to actually work on the ground because you can’t have 10 apps that do the same thing; you’ve got to have one good one, but the potential once you’ve got that is so great. So, hopefully, Orion Health can embrace the feedback that we’ve given today and do something positive for us.

Dr Chris Hobson, Orion Health: From an Orion Health perspective we have a product we call the digital front door. The aim of the digital front door is to automate every interaction that the patient has with the healthcare system as much as you can. To enable you to know these interactions to be more productive, better, faster, and cheaper. We’re talking about the digital front door and the things we’ve had with it, you know, at other sites, and then we’re looking to see in Scotland, whether there’s enough interest and whether that’s something that if the time is right for that in Scotland now.

Rowen Paton, NHS Greater Glasgow and Clyde: I’m really keen to look at an aggregated allergy view, so that we have Primary Care, Secondary Care and Community Information all available and also starting to work with our contractors, our private contractors like Community Pharmacy, Optometrists Etc, so that we can really share that information out in the digital front door and engaging with patients and allowing them to access their own information, book appointments, all of that type of thing.

Justin Craig, NHS Golden Jubilee: I think for the work that we’re doing here in the Jubilee, I think for example on the immediate discharge letter there are little windows that are shown on the latest version, it’s going to be a massive, massive benefit for example, checking the results for patients, while still being in patient records and being able to carry out tasks. I think that, especially for our local clinicians, that’s going to be a massive benefit. If we can get that implemented as soon as possible, we think there’ll be a lot of happy faces.

Zizi Onuorah, Orion Health: I look at Orion Health as one global company that makes the life of every patient which could be me or you or somebody else or one of your family members, better, and when I see that I’ve got products that customers are excited about to deploy, to using their hospitals to make things better, I think that was my highlight for today knowing that we’ve got something great that people are willing to take on.

Want to watch more from our Scotland Customer Conference 2023? Watch the highlights